.jpg)
1 - GENERAL
The present conditions exclusively govern sales on the site " www.sellerienina.be ".
Any order implies the full and complete acceptance of these general conditions of sale by the buyer.
2 - PRICE
The prices of our products are indicated in euros all taxes included (VAT).
Prices do not include delivery costs.
3 - ORDER
Placing an order requires registration on the site. The customer will therefore be able to order via
his basket once the articles have been selected. The order will be executed as soon as payment is
received.
SellerieNina.be reserves the right to cancel all dubious, non-compliant orders as well as those of a
customer with whom there is a dispute concerning the payment of a previous order.
4 - PAYMENT
Payment will be made in EURO, with the payment method chosen by the customer.
Online payment:
When completing the order, the customer will be able to choose different secure and encrypted
payment methods. No data passes through our website.
By bank transfer:
On our bank account BE49 9733 8046 6871 (BIC: ARSPBE22)
The order number must be communicated during the payment in order to be able to identify it.
The parcels are only shipped when the total payment of the order is received.
We reserve the right to cancel or suspend, without prior notice, an order or delivery in case of late
payment.
5 - DELIVERIES
The customer, in finalizing his order, has the choice between several modes of transport.
Regardless of the delivery method chosen, the customer will receive a tracking number for his
package.
Packages are shipped upon receipt of the total amount of the order. The condition of our parcels is
checked before they leave the warehouse, it is up to the customer to return to the carrier if the goods
have been damaged during transport.
Delivery by post :
We send the package to the delivery address entered in the customer account. This address can be
changed at any time by the customer in his account details.
Delivery the day after the shipment in Belgium, 2 to 10 working days for abroad depending on the
distance.
Delivery by Mondial Relay :
The customer is delivered at a relay point. The customer receives an e-mail from Mondial Relay
inviting him to specify the relay point of his choice. Delivery in 3 to 5 working days.
Delivery in a foreign country:
If the buyer's country does not appear in the list of proposed countries, the customer can contact the
Nina Saddlery (info@sellerienina.be) in order to find an arrangement.
Withdrawal from stock :
Customers wishing to collect their package from the Saddlery Nina's stock can do so completely
free of charge.
The buyer will be notified by e-mail when his package is ready, he will then have to come and
collect his package at the address of the saddlery:
Rue des Combattants 39 A
6900 Marche en Famenne
The times of parcel pick-up are displayed on www.horaires.sellerienina.be and are reminded in the
confirmation email.
6 - RIGHT OF WITHDRAWAL
The customer wishing to exercise his right of withdrawal must return the product(s) concerned to
our address (rue des Combattants 39A - 6900 Marche en Famenne) within 14 clear days from the
day following the date of delivery. The return costs in case of retraction remain the responsibility of
the customer.
The customer must also inform Sellerie Nina of his wish to retract. However, the customer must not
give any reason.
The products must be returned in a perfect state of resale, in their original state (label, packaging,
accessories, instructions ...), duly sealed. Likewise, if the product includes a guarantee sheet or any
other document to be completed, it must not be filled in so that the customer can exercise his right
of withdrawal. Any product that is incomplete, damaged or whose original packaging has been
damaged will not be refunded or exchanged. Any risk related to the return of the product is the
responsibility of the customer.
The customer will then be reimbursed by payment within 10 working days, after verification of the
package. However, the customer will not be reimbursed for the delivery costs related to his order.
However, if the error was due to our shipping department, we will assume all costs of return and reshipment
of the product ordered.
7 - EXCHANGES
The products which propose variations in measurements are exchangeable in case of size error.
The customer has 14 clear days, from the date of delivery, to notify Sellerie Nina of his wish to
exchange his product. This notification must be sent by e-mail to the following address:
info@sellerienina.be.
The customer must return the product(s) concerned to our address (rue des Combattants 39A - 6900
Marche en Famenne). The return costs remain the responsibility of the customer. In order to avoid
these costs, the customer can ask Sellerie Nina for advice on the size of the products.
The products must be returned in perfect condition for resale, in their original state (labels,
packaging, accessories, instructions, etc.), duly sealed. Likewise, if the product includes a guarantee
sheet or any other document to be completed, it shall not be filled in. Any product that is
incomplete, damaged or whose original packaging has been damaged will not be exchanged or
refunded. Any risk related to the return of the product is the responsibility of the customer.
The new product will be sent at the seller's expense the first time, but at the buyer's expense the
following times, within 10 working days from receipt of the returned package after verification of
the package.
Sellerie Nina reserves the right to refuse the exchange of a product to a customer considered
abusive or with whom payment problems have already been encountered.
8 - GUARANTEES
The articles are subject to a legal guarantee of conformity for goods of 2 years.
In order to enforce the guarantee, the buyer must contact sellerienina.be by mail.
As soon as the product has been returned and checked for malfunctioning, it will be returned to the
manufacturer.
The return time may vary according to the manufacturer's deadline, we cannot be held responsible
for any delays caused by the latter.
9 - RESPONSIBILITIES
The responsibility of the seller can in no case be engaged in case of non-performance or poor
performance of contractual obligations attributable to the customer, especially when entering
information relating to the proper conduct of deliveries.
The seller cannot be held responsible for any delay or non-performance, when the cause of the
delay or non-performance is related to one or more cases of force majeure (strikes, disasters,
computer or hardware failures, Internet connection problems, technical incidents, display errors,
etc.).
Any risk related to the product will be transferred to the customer from the delivery. From the
moment the risk is transferred, the Sellerie Nina declines all responsibility in case of loss or
destruction of the Product.
10 - DATA PROTECTION
The customer's data and order information is stored on the server(s) of Sellerie Nina. They are
always available to the customer who logs in to his account with his authentication data.
For more information, please visit our privacy page, which is an integral part of our general terms
and conditions.
11 - CONTACT
Nina Saddlery
rue des Combattants 39A
6900 Marche-en-Famenne
info@sellerienina.be
VAT : BE 0740.779.397
Effective date: 06-01-2020